Shipping, Returns & Refunds

Shipping:

FluidMagic aims to ship all products to you the customer between 2-14 business days (varies per product). For your convenience we have mentioned the delivery timelines for every product on the product page. We will of course try to deliver faster as we understand that our customers want their products quicker (and honestly it is better for us too). One of the core values of FluidMagic is never to compromise on quality and if it takes a few days more to deliver then be it. We would rather deliver a great experience and product than to achieve faster delivery times. 

We also will reduce the time required to deliver (we call it 'time to joy') as we grow and eventually want to get to 2-3 days delivery timelines.

You can also check our Express Shipping page, the products displayed here will be delivered within 72 hours.

Returns:

Our return policy is simple. If you don't love it, return it. All you need to do is get in touch with us within 7 days of you receiving your order, ensure that the items are not used and in its original condition and packaging and we will take care of the rest. The steps are:

  1. Contact us within 7 days of you getting your order (mention your order number)
  2. Keep the order ready (unopened, unused and in its original packaging)
  3. Wait for us to pick up the item (usually within 2-3 days) and issue you a refund (less AED 25) through store credits
  4. Use the store credits to shop again on FluidMagic
Please note that some areas fall under non-delivery section (standard non delivery as applicable to all logistics companies). If your order delivery falls in to such areas we will contact you. Click here for list of non-delivery areas.

Refunds:

Refunds are simple and hassle free. If you do not like the item(s) you bought from us, get in touch with us within 7 days of you receiving your order and we will be happy to give you a refund in store credits (can be used to purchase your next order). Please make sure that the item(s) you wish to return are unopened, unused and in the same condition as you received them. 

While our aim is to provide hassle free returns, please note that any used or opened items will not be eligible for returns.

Please note that the delivery fee of AED 25 might not be refunded and will be dealt with on a case to case basis.

We are happy to answer any questions you have, you can visit our FAQs page or Contact-Us we promise to get back to you within 24 hours